DispatchLive Webhook — repair_order.created
dispatch.yaml — automation trigger
01# repair_order_created webhook
02trigger: repair_order.created
03vin: "1HGBH41JXMN109186"
04actions:
05 - parts.lookup(vin, ro_id)
06 - bay.assign(tech: "Mike R.", bay: 3)
07 - sms.notify(customer, eta: "2:30 PM")
Your shop already runs on five platforms.
This is the sixth one that connects them.
One webhook. Three handoffs automated. No re-keyed VINs, no missed parts orders, no authorization signatures lost in a browser tab.
340+
shops connected
2.1M
ROs processed
0
re-keyed VINs
Scroll to compare
Spoke 01
Dispatch vs. Zapier
"I built a Zap for RO handoffs. Worked for two weeks. Then someone changed a field name in Tekmetric and the whole thing silently broke for three days."
— Service Manager, 6-bay shop, Phoenix AZ
OLD
Generic Automation (Zapier)1
RO created in Tekmetric
Manually copied to whiteboard
2
Tech checks parts bin
No system notification
3
Service writer calls parts counter
Average 8 min wait
4
Customer called manually
Often forgotten until EOD
5
Zapier "If/Then" rule fires…
…if the trigger field matches exactly
Risk
Field renames, API version changes, and schema drift silently break triggers. No shop-specific error recovery.
NEW
Dispatch — RO-Native Automation1
repair_order.created fires
Instant webhook, zero lag
2
parts.lookup(vin, ro_id)
Cross-refs your catalog automatically
3
bay.assign(tech, bay)
Routes to correct tech + bay
4
sms.notify(customer, eta)
Sent before writer hangs up
5
audit_log.stamp(ro_id)
Compliance record created
Built-in
Schema versioning locked to Mitchell 14.x, Tekmetric v3, and 12 parts catalogs. Field renames are Dispatch's problem, not yours.
47 min
saved per day, per service writer
Based on 18 ROs/day × 2.6 min average manual handoff time across 340 shops tracked in Dispatch.
Spoke 02
Dispatch vs. Built-In Integrations
"Mitchell has a Tekmetric connector. Tekmetric has a PartsTech connector. Neither of them talks to each other when an RO changes status. I'm still the connector."
— Shop Owner, 4-bay, Columbus OH
Without Dispatch — 4 Siloed Systems
Mitchell 1
RO creation
Labor guides
History lookup
No cross-platform events
Tekmetric
Digital inspection
Approvals
Payments
No cross-platform events
PartsTech
Parts lookup
Ordering
Returns
No cross-platform events
Podium / Birdeye
SMS
Reviews
Webchat
No cross-platform events
You are the integration layer ↕
With Dispatch — One Unified Event Bus
DISPATCH
HUB
HUB
Mitchell 1TekmetricRO sync on status change
TekmetricPartsTechAuto parts order on approval
PartsTechMitchell 1ETA written back to RO notes
TekmetricPodiumSMS sent on inspection ready
Mitchell 1Audit LogEvery touchpoint timestamped
Every event is bidirectional. Status changes in Mitchell update Tekmetric. Parts ETAs write back to the RO. Customer SMS fires when inspection is approved.
12
integrations
maintained by Dispatch, not your IT team
< 200ms
latency
average event propagation across all systems
100%
audit trail
every RO touchpoint logged with timestamp + actor
Spoke 03 — High Stakes
Dispatch vs. Manual Entry
"The franchise auditor asked for every RO with a signed authorization from Q3. It took my service manager two full days to pull them together. We were missing eleven."
— Franchise GM, 3-location group, Dallas TX
Revenue Leakage Per Manual Handoff
Missed parts upsells (tech didn't flag on time)
$18/RO
Authorization not captured before work started
Legal exposure
Customer no-show (SMS never sent)
$85/RO
Re-keying errors (wrong VIN, wrong labor code)
$12/RO
Compliance audit fail (missing RO timestamp)
Franchise fee risk
Your Leakage Calculator
18
Estimated monthly revenue leakage
$45,540
Based on 18 ROs/day × 22 working days
With Dispatch
Every handoff automated. Every authorization timestamped. Every parts upsell flagged to the tech's bay tablet before the customer approves.
The Conversion Tool
Run Your Stack Comparison
Select your current tools. See exactly which manual handoffs Dispatch eliminates — mapped to your specific stack.
From the Shop Floor
Shops that stopped being the integration layer
52 min/day saved
"We run Mitchell and Tekmetric side by side across three locations. Before Dispatch, syncing an RO between them required someone to literally open both tabs and copy-paste. Now it's invisible."
DO
Derek Okonkwo
Owner, Okonkwo Auto Group
3 locations · Columbus, OH · 8 bays avg
Zero compliance gaps in 14 months
"The franchise auditor came in February asking for every signed authorization from Q4. I pulled the full log in four minutes. Two years ago that was a two-day scramble."
MC
Maria Castellanos
Franchise GM, ServiceMaster Auto
5 franchise locations · Dallas, TX
+12 CSI points
"My service writers were spending 40 minutes a day on handoffs that weren't their job. Now they spend that time on the phone with customers. Our CSI score went up 12 points."
BT
Brandon Tully
Service Manager, Tully's Tire & Auto
6-bay shop · Phoenix, AZ
$2,200 recovered/month
"PartsTech integration alone paid for Dispatch in the first month. Parts orders go in the moment the tech flags the RO. We stopped losing upsells to timing."
PN
Priya Nair
Co-Owner, Nair Brothers Automotive
4-bay shop · Fremont, CA
Mitchell 1TekmetricPartsTechPodiumWorldpacShop-WareBirdeyeEpicorNAPA ProLinkBolt On
Mitchell 1TekmetricPartsTechPodiumWorldpacShop-WareBirdeyeEpicorNAPA ProLinkBolt On